BT Group wants to support growth by transferring productivity and customer outcomes to its staff through automation, digitization, and reskilling.
According to its CEO Philip Jansen, the UK’s largest telecommunications company, BT Group, did not suddenly come up with a strategy in the last 36 hours and present it to the world. Instead, the company has announced plans to eliminate a staggering 55,000 positions by the end of the decade. The telecom giant, which already employs about 130,000 people, will increase its workforce to anywhere between 75,000 and 90,000.
“On the jobs, there are no surprises. We didn’t suddenly come up with this strategy and reveal it in the last 36 hours, right? We have been working on this strategy for a while, Jansen said to analysts during the company’s earnings call on Thursday.
According to Jansen, the reason the business held off on making the announcement earlier was “because we wanted to get some runs on the board in terms of delivery of performance, both in terms of build and provisioning, as well as efficiency and I think we’ve done enough of that.”
Regarding AI and job threats, the BT CEO asserted that new technologies will create new jobs. “We don’t know now; no one knows, but whenever there has been a significant advance in technology, new employment, and new opportunities exist; we will be able to take part in those. For the time being, we must achieve those efficiencies,” stated Jansen.
The company wants to support growth by transferring productivity and customer outcomes to its staff through automation, digitization, and reskilling.
“By the end of the decade, we will demonstrate measurable progress by reducing the number of business applications and our dependency on legacy networks to a minuscule fraction of their current levels. Future BT will be more productive and require fewer personnel, according to the corporation.
