In the IT world, enterprise refers to large businesses and organizations. It is often used to describe hardware, software, and technical services that are aimed at business customers. Enterprise hardware includes telecommunications systems such as large-scale network equipment, telephone systems, and SIP devices.
Enterprise IT World focusses on technologies, solutions, and services which could influence the growth of the enterprises and feature in the agenda of consideration by CXOs. The technologies and the solutions that Enterprise IT World emphasizes including Virtualization, Cloud Computing, Data Centre, Enterprise Security, Surveillance, Enterprise Communications, Mobility, Office Automation, Social Media, IOT, Big Data, BI & Analytics etc
Enterprise systems management is the practice of applying IT service management to other areas of an enterprise or organization with the purpose of improving performance, efficiency, and service delivery.
It is a strategy that details how organizations can transform the management of IT to maximize business value. As a strategy for increasing the business relevance of the IT function, EITM considers the need for IT organizations to start operating as service-based businesses. That is, ensuring investments are prioritized according to business strategy and that operational efficiencies can be more quickly realized and costs reduced when IT processes are integrated and automated.
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Here are some benefits of Enterprise Systems Management:
Increase productivity – ESM helps quicker responses.
Minimize waste – it helps define activities resources and eliminate the activities which are of no value.
Enhance visibility and control– With ESM, problems can be easily identified.
Increase user satisfaction– As their request expectations are met, internal users become more satisfied
Sharpen competitive edge– Intelligent, tech enabled systems help thrive during unforeseen changes.
Help in achieving ROI– The more the business units start using ESM solutions, the ROI increases rapidly.
So, who can use ESM?
- Candidates receiving a large number of requests regarding the same topics.
- Those who deliver time-sensitive requests that need tracking and Management.
- Those who act as gatekeepers for processes.
Ultimately it is the responsibility of every team and the whole organisation to decide who can most benefit from using ESM – & who to prioritise and rolling out ESM processes.
