Today, Genpact (NYSE: G), a global provider of professional services and solutions that shape the future, announced the integration of Salesforce Data Cloud to provide AI-driven cloud solutions industry-specific to revolutionize operations and provide businesses a competitive edge.
Issues with unconnected and unstructured data, such as poor quality, accessibility, and scalability, will be resolved by Genpact’s interface with Data Cloud. Combining Data Cloud with Genpact’s extensive industry experience in consumer products, health sciences, manufacturing, banking, and insurance helps businesses make better decisions, run more efficiently, and spur development.
This new integration allows Salesforce Data Cloud to access data-driven insights by combining Genpact’s AI and industry knowledge with Salesforce.
“Business leaders need to fully utilize their data assets to navigate an increasingly complex business environment, but they can only do so if they have a more holistic view,” stated Riju Vashisht, Chief Growth Officer of Genpact. “Our partnership with Salesforce combines our data, technology, and AI expertise and a global talent pool with the Salesforce Data Cloud, helping businesses break down data silos, gain real-time insights, and deliver personalized experiences at scale.”
Data Cloud effortlessly connects, unifies, and activates data that resides in silos across an organization to provide a 360-degree perspective of the customer that every team can act upon. Genpact can facilitate automation, analytics, and customized interaction more effectively as a result. To be ahead of the curve in the AI space, Genpact has also started an extensive training program for its staff members on Salesforce’s Data Cloud and Einstein AI platforms.
“Data Cloud is the platform that drives data-driven and AI-driven interaction for enterprises. Rahul Auradkar, EVP and GM, of Unified Data Services and Einstein, Salesforce, stated, “Data Cloud seamlessly harmonizes and unifies structured and unstructured data to deliver integrated experiences.” “The AI revolution is about data, Data Cloud in concert with Salesforce Einstein 1 platform drives predictive and generative AI, automation, and analytics for customer engagement.”
The partnership between Genpact and Salesforce demonstrates the company’s dedication to providing top-notch solutions and satisfying customers inside the Salesforce ecosystem.
Visit here for more information about Genpact and Salesforce.
About Genpact
Global provider of professional services and solutions, Genpact (NYSE: G) produces results that influence the future. Our almost 125,000 employees in more than 30 countries are motivated by our entrepreneurial agility, natural curiosity, and ambition to build enduring value for our clients. With our deep industry and business knowledge, digital operations services, and proficiency in data, technology, and artificial intelligence, we serve and transform top companies, including the Fortune Global 500, driven by our purpose—the unwavering pursuit of a world that works better for people.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Salesforce, Data Cloud, Einstein 1 and others are among the trademarks of Salesforce, inc.
MEDIA CONTACT:
Siya Belliappa
Genpact Media Relations
+1 718 561 9843
SOURCE: Genpact Ltd.
