A chatbot is a programming language that simulates the conversation between that of a
human being through text or voice interaction. It makes the work easy.
Broadly there are two types of chatbots.
Rule-based Chatbots
AI-based Chatbots
Rule-based Chatbots
They essentially worked as interactive frequently asked questions.
They are programmed to recognize certain terms and patterns from which we can respond
with preset answers.
There is negligible or no scope for manipulation.
This type of chatbot lacks the adaptability and analytical capability of a human being.
This bird is very limited as it can respond to only very specific commands.
AI-based Chatbots
This boat has an artificial brain which is called artificial intelligence.
It understands language, not just commands.
The more it interacts with people the smarter it gets as it learns continuously from those
conversations.
Alexa, Siri are fantastic examples of this.
Read more on: Basics Of Robotics
Examples of chatbot implementations.
Chatbots are ideal for the areas that require self-service and customer support.
Some sectors where it can be really useful are retail and e-commerce, finance, food, health
travel, media & entertainment.
Here are a few benefits of chatbots.
Practicality:
Customers can conduct any search they desire with the help of chatbots.
Enhanced User experience
They immediately provide answers to a wide range of questions.
Available 24×7, they have no time restrictions to provide high-quality self-service.
Increased efficiency:
They eliminate manual processes and are able to deliver services faster.
Their use also leads to a decrease in overall cost.
Improved brand image:
Chatbots provide a feeling of connectivity that makes people value a brand more.
How does Chatbot work?
Chatbot lives on the cloud. There is a chatbot service provider which integrates the chatbot
with various services to actually process whatever speech it is that the user is saying.
Chatbot uses natural language processing as well as artificial intelligence to take whatever
the user is saying and then actually translate it into the language which the system or
computer can understand.
The information which is put into the medium goes up to the cloud where it is processed.
Chatbots are another technological invention that has made work smoother, easier and more
efficient.
