Robotic process automation is the use of software with artificial intelligence and machine
learning capabilities to handle high volume and repetitive tasks that previously required
humans. Some of these tasks may be making calculations, maintaining records etc.
Robotic process automation does not involve a physical robot or does not bear any
resemblance to humans. It does not have a brain of its own and so it cannot replicate human
intelligence. It can't process the information by thinking logically or critically.
Robotic process automation includes 4 crucial phases.
ï‚· Planning Phase- where the process to be automated & the approach etc are
identified.
ï‚· Development phase – it includes the creation of automation workflows as per the
plan.
ï‚· Deployment and testing- this stage is very vital as it identifies any anomalies & helps
get rid of any future discrepancies.
ï‚· Support and maintenance phase- this series is important to ensure that the product is
continuously updated with smooth deployment.
There are various RPA tools available in the market like UIpath, Blueprism, Workfusion
among many others.
There have been certain misconceptions about RPA as it would result in job losses. But RPA
ensures a better and more efficient function of an organization bringing in consistent error-
free output. The automated product results in smoother, faster delivery and better customer
satisfaction. It also ensures continuity in the functioning of a business as it can function
round the clock!
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Robotic process automation is also cost-efficient as it offers higher ROI giving faster returns.
RPA has seen its way through in many areas as many domains & industries like banking, IT
integration, human resources, insurance agencies, marketing & sales, customer relationship
management has already deployed RPA.
According to McKinsey's report, knowledge in work automation will have an impact of about
5-7 trillion $ by 2025, with knowledge workers encompassing 9% of the global workforce.
RPA adoption will benefit the most to any company which is labor-intensive as it drastically
reduces labor work, hence bringing in efficiency and better results.
RPA paves the way for digital transformation.
It is the next big thing that has already started making an impact in the present!
